Umrah & Hajj Operations Coordinator

Umrah & Hajj Operations Coordinator

Role Summary

Al Ghaffar Travel is looking for a knowledgeable Pilgrimage Operations Coordinator to assist with Ministry portal administration, pilgrim documentation verification, and ground arrangements for our Umrah and Hajj groups.

Key Duties & Responsibilities

• Manage pilgrimage visa data entry and submission via authorized Ministry of Hajj & Umrah platforms.
• Coordinate hotel room allocations and intercity transport arrangements in Makkah and Madinah.
• Conduct document audits (passports, vaccination certificates, biometric registrations) for complete accuracy.
• Support the senior advisory team during pre-departure pilgrim orientation sessions in Karachi.
• Address pilgrim inquiries and provide responsive pre-travel communication.

Qualifications & Requirements

• Minimum 3 years of direct operational experience in authorized Hajj & Umrah operations.
• Complete working knowledge of official Saudi pilgrimage portals and Pakistan Ministry guidelines.
• Empathetic demeanor, high patience, and dedication to serving pilgrim guests.
• Proficient computer skills and organizational capability.
• Fluent in Urdu; working Arabic or English proficiency is an advantage.